"Due to my work, I visit many banking and commercial businesses. I have concluded that an enterprise's best public relations is best transmitted by its employees who deal with the public day in and day out.

I frequent your downtown Providence location on almost a weekly basis and your staff there is affable, accurate and caring! I can't begin to tell you how helpful Anita, Norlinda, and Janet have been to me over the years. I could give you a list of superlatives, but suffice to say they are the best I have ever encountered."

"I am writing this note in admiration of a customer service representative to compliment her on the way she handled our dilemma regarding an IRA that came due mid-November. She put our minds at ease after moving into a new state. She handled everything and directed all of the mail involved to another bank near us. This was most important to us after a move to another state since we were totally unaware of the procedure.

We decided the time and energy it took to express our feelings about a good worker was worth your company knowing.

Thank you for your participation in this matter. It was important to us as two retirees."

"You stand out above the rest."

"Thanks for all the work you put into the loan. And thanks for sending me that paperwork."

"Thank you so much for all your help on our recent loan. Your professionalism, knowledge, and great customer services made it all happen. It was a pleasure working with you on our loan. You are very friendly and personable and that made everything go so much smoother. We are so satisfied with the service we received from you. You put our needs at the top of your list and made it all go smoothly and quickly for us. Thanks again for great customer service and I will definitely refer Home Loan Investment Bank and you-Amanda- to all my family and friends. You made our experience very pleasurable and we appreciate it. Thanks again."

"Your unflagging support for us gave us hope to a better financial future. Thank you and your company's programs tailor-made for people like us. We look forward to doing business with you in the very near future so we can take advantage of your other low payment programs. Thanks a lot. You stand out above the rest."

"Thank you very much for being so helpful with me getting that loan. You were very nice and easy to talk to. Happy Holidays and have a very fruitful New Year."

"My husband and I just wanted to take the opportunity to send a note on behalf of one of your employees, Roger. First and most important was the attitude. Roger far exceeds most reps you speak to, we have dealt with many people on the phone, but never any like Roger. He was very nice and went out of his way to make sure we understood all aspects of the loan. He always returned our calls and was so on top of everything. He had no problems answering all of our questions and in this day and age this alone is a real rarity! When you apply for a loan by phone and don't see someone directly it can be a bit scary and nerve racking. Roger has a warm, trustworthy personality that made me feel comfortable. We could have gotten a loan anywhere but Roger made the difference. He made us feel important and that was nice. They say knowledge is the key and if that's true, Roger holds the Gold Key! What a valuable asset to your company he is. It reflects highly on you and your company to have such a great employee."

"I am writing to than you for the very quick, professional and courteous service I received from one of your staff members, Kristin. Kristin handled my refinancing project and was wonderful in every area we covered. There were many obstacles along the way and Kristin kept me focused and that we would be able to refinance my home and consolidate all of my debts. Thanks to Kristin and your bank loan this New Year is certainly looking brighter for me and my children. I know that I am one of the many thousands of people your bank deals with on a daily basis, but I never felt like a number or an account. Kristin showed concern and genuine interest when we spoke or any correspondence we shared. I hope you have many more "Kristins" on your staff, but if not, I am glad that I had the opportunity to work with her. I wish her much success in all her future endeavors. Thank you Kristin, you were my Christmas Angel this year."

"I wanted to take a moment to commend Brian on a job well done relative to our recent home equity application procedure with your organization. Brian was friendly, prompt, professional and easily available throughout said process. I found him a joy to work with and would not hesitate to recommend friends and associates to him in the future. We were quite pleased."